Policies


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General Shipping Information

We thank you for choosing elago because we cannot improve without you!

Majority of orders are shipped out the same day of purchase from our warehouse in California.

Orders must be received and payments cleared before 2 PM PST or your order may not be processed till the following business day.

Business days are Monday-Friday, excluding United States federal holidays.

We do our very best to get your orders out of our warehouse and into your hands with the least amount of time possible.

 

Methods of Shipment

"elago" offers shipping options to:

United States - USPS and UPS

Other Countries – USPS Priority International and UPS International.

Options to upgrade your shipping method for faster delivery are available at checkout.

Actual transit time may vary depending on the method of shipment.

Shipping rates are determined by USPS and UPS.

Tracking information is provided by email for all orders when the order is shipped.

 

 

Return Policy

We thank you for choosing elago because we cannot improve without you.

Here at elago, your satisfaction with your order is our top priority!

If you are not satisfied with your order, we will gladly accept returns for your product within 30 days from the purchase date.

There are only a few exceptions to this which are listed below. Conditions with returns will vary depending on order situation.

You may receive a refund or replacement (same item only) for any item that you purchased directly from elago's store which is damaged,

defective, or otherwise does not meet your expectations. We can only exchange your order for the same item.

Please take some time to read through our return policy and reach out to us to get an RMA number.

 

14-Day Return Period

Fourteen days from the date the merchandise was received, refunds are available on Computers, Monitors, Printers,

Notebook Computers, Projectors, Camcorders, Computer Accessories, Memory cards, USB Memories, MP3 Players,

MP3 Player Accessories, Bluetooth Headsets, Headphones, Earphones and Digital Cameras.

 

30-Day Return Period

Thirty days from the date the merchandise was received, refunds are available on the remainder of our products (see exceptions below).

 

Exceptions

The following items are not returnable:

Non-defective Bluetooth Headsets, Headphones, and Earphones due to ensuring good health and cleanliness (hygiene).

Items that are abused.

Opened computer software, movies, music and video games.

Refunds will be processed within 7 business days after we receive your return.

 

Restocking Fee and RMA Number

Must include a valid original purchase order number from elago.com. Purchases made outside of elago.com must contact respective seller for returns.

Returned products must be in their original packaging without any missing contents.

Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee.

Return shipping is at buyer's cost unless stated otherwise by our support team.

Customer will be given a Product Refund—shipping & handling fees will NOT be refunded.