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General Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Refunds will be processed within 7 business days after we receive your return. Purchases made outside of elago.com are not subject to these policies. Please check the exceptions below. Must include a valid original purchase order number from elago.com. Purchases made outside of elago.com are not subject to these policies.

Your item must be in the same condition that you received it, unworn or unused, without any missing contents, and in its original packaging to be eligible for a return. You’ll also need the receipt or proof of purchase. Returned products not in their original packaging with missing contents are subject to a minimum $5 USD restocking fee. Return shipping is at the buyer's cost unless stated otherwise by our support team.Customers will be given a Product Refund—shipping & handling fees will NOT be refunded.

To start a return, you can contact us at cs@elago.com. Please note that returns will need to be sent to the following address: 1630 Faraday Avenue, STE 100, Carlsbad California 92008, United States

If your return is accepted, instructions on how and where to send your package will be provided by the customer service team. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at cs@elago.com.

 

Exceptions

The following items are not returnable:

Non-defective Bluetooth Headsets, Headphones, Earphones, and all applicable accessories due to hygiene issues.

 

Inquiries Regarding Your Order

If your order is missing a product, contains a damaged item, or has other concerns, please contact at cs@elago.com. To expedite your request, please have your order confirmation number available. We will always do our best to accommodate your concern as efficiently as possible.